now the owner knows the importance of the service, but also willing to work on it. However, many people do not fully understand the enthusiasm of the service, only one-sided view of the transaction process. In fact, the real enthusiasm of the service should run through the whole process of business, so as to get more customer recognition.
a few days ago, when I went into a store, an uncle had bought a big bag of goods, with good records ready to leave. At this time, but the owner of the woman sitting in front of the computer to fight the landlord, the card wipe the sound of music in the shop around.
looked at several attempts to shoulder the goods mentioned, perhaps because it is too heavy because it ended in failure. Uncle is very anxious, female boss are not straight enjoy playing games. I went over to help uncle to assist him in the goods mentioned on the shoulder. The uncle said "thank you, smiled and left the shop.
looked at the old man gradually away figure, my heart has feelings. Sometimes life is not casual little things, may make people feel grateful even remember for a lifetime. As a business, want to own Business Flourishes, bonanza, in addition to strict product quality and pay more attention to quality service.
perhaps the "customer is God" has become our consensus; "hospitality" has become a habit for us, but it is still not very satisfactory. I went into the store shopping, most store boss always is a warm heart, at the mouth to talk about their quality how good, how the price is low, a pair of me who take the situation like this is warm, so that our customers can move.
in fact, the so-called "hospitality" is not limited to the moment to customers to buy goods, and should run through the whole process from the customer door to leave. For example, the cold winter, the customer came in a timely delivery of a hot water, hot summer, immediately sent a cup of herbal tea, seemingly trivial, but in reality contains love, so that customers feel grateful.
of elderly elderly or emaciated children should be extra attention, because they may need help, for example, can not find the needed goods we should not just stand in front of the counter and in a timely manner to backseat driver, led them to the corresponding commodity shelves; customer selected good will remind the satisfaction, if not satisfied in the case of damage can change; when the customer leaves according to the need of assistance package delivery, watched the departure of these seemingly insignificant details, often let the customer feel the warm heart, very touched.
there is a saying goes: "give roses, fragrance in hand". As a business to more empathy, more observation customer mind. Because only the hearts of our customers, every move will make customers feel satisfied and even grateful, customer heart >